Shop Press

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How Does Regenerative Braking Affect Brake Wear?

We’ve come a long way since the days of rubbing wooden blocks against a wagon wheel to slow down a carriage. Modern braking systems are amazingly effective at halting several thousand pounds in a safe, controlled manner. The most common automotive braking technique is...

Don’t Overlook the Elementary

Today’s article is one borne from experiences. Exasperating experiences, no less. All novice mechaniclets are taught engines need fuel, air, spark, and compression to run. This is true, but we often take those for granted, and diagnosing even one vehicle with a basic...

ADAS Alignment and Calibration – ASE Practice Question (VIDEO)

Description Technician A says that the thrust angle must be maintained at zero degrees when performing an alignment on many vehicles equipped with certain ADAS systems (like lane departure warning). Technician B says that the steering angle sensor must be properly...

Writers, Print Vehicle Service Histories for Every Vehicle

The fellas who taught me to write service were arguably some of the best I’ve seen do the job. They had all sorts of tricks up their sleeves, like the boomerang business cards you’ve read about before. Today, I’d like to share another tip my friend Sam gave me. It...

The JDM Class of 2001 Comes of Age

Japanese Domestic Market (JDM) cars during their heyday in the 1990s were the unattainable treasure, not for North American consumption, only accessible in video games. They were tantalizingly close but not truly attainable. Turns out all it takes is patience: 25...

Mastering the Numbers – Part 2

Mastering the Numbers – Part 2

In our earlier article, Mastering the Numbers Part 1, we discussed why shop owners should understand the financial side of their business just as much as the technical side. We introduced the Cost of Doing Business (CODB) as an important baseline financial concept....
Do You Survey Your Customers, and How?

Do You Survey Your Customers, and How?

Recently, I had the opportunity to take my car to a body shop (it’s a long story). Once the work was done and I was checking out, the office manager mentioned to me that they would be sending me a customer satisfaction survey and encouraged me to fill it out. Then she...