Casual communication can have formal consequences.
When Selling a Job, Get It In Writing (Not an Emoji)
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Back Away from the Wrenches
Today’s article is more of a philosophical one than a pragmatic one. You see, we’re in the business of buying and reselling auto parts, servicing automobiles, and getting paid for our efforts. But as automotive professionals, we merely delay the inevitable. The...
Side Business
If your shop is a typical one, you wouldn’t turn down easy, profitable work, right? Of course not. Maybe it’s time your foreman, techs, and service writers sat down and talked through the car that isn’t a car: side-by-side (SxS). Like other not-immediately-obvious...
The Only Thing Better Than Making Money Is Not Losing It
Service writers, this piece is aimed squarely at you. You may be aware of many of the costs of doing business. Recognizing potential costs and preventing them from eating into your shop’s productivity is one of the skills that separates a good writer from an...
Mastering the Numbers – Part 2
In our earlier article, Mastering the Numbers Part 1, we discussed why shop owners should understand the financial side of their business just as much as the technical side. We introduced the Cost of Doing Business (CODB) as an important baseline financial concept....
Should You Charge More When Dealing with Tire Sealant? (VIDEO)
Should You Charge More When Dealing with Tire Sealant? (VIDEO) Description Aerosolized tire sealant is widely available, and in some vehicles, it is used in place of a full-size spare. While this “tire repair in a can” might be the best solution in a jam, it creates a...