Why you should use standard operating procedures for customer communications.

Why you should use standard operating procedures for customer communications.
I would bet that you and most other Shop Press readers have a pretty good handle on how to use a torque wrench. You aren’t going to get far in this industry without a proficient understanding of how to employ and care for these precision instruments. And if you’re...
Given how often Stephen King references cars in his books, it’s no surprise that he’s owned some classic cars himself, including a Cadillac El Dorado and a Lincoln Continental. But not all of the cars that he features in his books are of the killer variety: sometimes...
Like a clueless lumberjack who couldn’t see the forest for the trees, it took me longer than it should have to figure out the secret to Top Auto Center’s success. It was hiding in plain sight and sound in the overflowing lot of cars and trucks awaiting service, sale...
What are the top two causes of premature engine wear and engine component failure? The first is lack of maintenance, specifically going too long between oil changes. Whether you’re taking care of the family grocery hauler or you do this kind of work for a living, it...
If you’re a tech of a certain age, you’ll remember a time when a bead seating air tank was a somewhat exotic tool. Today, seating low-pro tires that have sidewalls resembling rubber bands is the norm and use of tools beyond the bead seater on the tire machine is the...
If you’re a vehicle owner or auto repair professional in the United States, odds are that you haven’t seen (or even used) rear fog lights on a vehicle. The vast majority of vehicles sold in the US do not include them, and in some cases, the feature is disabled or the...
For some reason, my grade school library had a subscription to “Hot Rod” magazine. My suspicion has always been that it was one of the few magazine subscriptions for boys my age that was acceptable to have in the school library. Nevertheless, I spent a lot of time in...
As a Gen Xer, I have a soft spot for the “Back to the Future” movies and, of course, the DMC DeLorean used in those movies. Then I learned of DeLorean Midwest, a shop based outside Chicago that specializes in—you guessed it—DeLoreans. Watch this video profile of...
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