Customers don’t realize it needs attention. Sadly, many mechanics don’t, either.
The Most Neglected Part of the Cooling System
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The Most Neglected Part of the Cooling System
Cooling system jobs are, by and large, gravy repairs. Sure, we get the occasional hard-to-bleed system or the heater core that’s buried. But for the most part, the work is straightforward plumbing. And selling the stuff is easy! Even the most price-conscious customer...
When Selling a Job, Get It In Writing (Not an Emoji)
This one’s for anyone who interacts with customers directly: service writers, small shop owners, and even techs who do some moonlighting or side work. Be careful when using text abbreviations, slang, or emojis with your customer, and that goes double when a customer...
Politics Ain’t Politic
Red, blue, or green? You’ve pieced together the point of this article by now, no doubt. This will not be a piece that risks raising the hackles of those who are deeply political. That’s not because you’re encouraged to avoid the topic, but instead, to do what makes...
Put the Second Floor to Work
Paying the mortgage (or the rent) on the bricks—the actual shop itself—is an expense. (A fixed cost, if you want to be particular.) But that building does more than keep your tools and techs dry. It provides room to work and house equipment. And if you’re like most...
Writers, Print Vehicle Service Histories for Every Vehicle
The fellas who taught me to write service were arguably some of the best I’ve seen do the job. They had all sorts of tricks up their sleeves, like the boomerang business cards you’ve read about before. Today, I’d like to share another tip my friend Sam gave me. It...