Why you should use standard operating procedures for customer communications.
Better ops with SOPs
read more
Better ops with SOPs
A standard operating procedure (SOP) is a documented tool designed to provide formal, consistent, and efficient results. Put another way, an SOP can bring order to a process that might otherwise be unpredictable at best and chaotic at worst. And given how dynamic the...
How do you handle billing shop supplies?
When I first began writing service at an indie auto repair shop, one line item on the bill was “shop supplies.” We tacked on some percentage of the bill, capping at $19.88. Shows you how long ago that was! Customers would ask about it, and many were angry about the...
Making custom coiled wire is easier than you think (VIDEO)
Making custom coiled wire is easier than you think (VIDEO) Description Coiled wire is a smart idea for adding service loops or mechanical strain relief on automotive electrical jobs or other projects. In three easy steps, you can make your own coiled wire sections for...
Five ways repair shops can address the rising costs of car ownership
The financial burden of owning a vehicle has kept pace with the rising cost of living, which is to say neither is easily affordable for many Americans. As a result, many automotive repair shops are caught in the crossfire as service writers must strike a balance...
If you have a soldering iron, you need a solder sucker (VIDEO)
If you have a soldering iron, you need a solder sucker (VIDEO) Description When an automotive repair involves solder, it often involves desoldering too. Removing old solder is a crucial part of preparing a component for a new soldered connection, and a desolder pump...