Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
read more
Read more from Andy Greaser
Add or Delete These Simple Parts to Help Customers Save Money
Use it or lose it. Looking for an easy way to win over your customers that they’ll enjoy every time they drive? Look at their vehicles from a hypermiler’s perspective.
CDK Global Outage: The Aftermath.
How one dealership stayed open through the uncertainty of a cyberattack.
Basic Brake Fluid Testers Are Far More Sophisticated Than You’d Expect
Peering inside the inner workings of a deceptively complex tool
Rules of the torque wrench, explained
A helpful video investigation of proper (and improper) torque wrench techniques and habits.
What are rear fog lights, and when should you use them?
Get up to speed on a safety feature not often seen in the United States.
Watch how magnetizer/demagnetizer tools work in this excellent video
Demagnetizers demystified.
What does horsepower really mean? (VIDEO)
The essential unit of automotive power has an unexpected history.
How to choose a memory saver tool for cars and trucks
These simple tools can be worth their weight in gold if you know how to use ‘em.
Battery date codes are painfully unstandardized and you’re better off without them
Don’t waste your time with codebreaking. Just grab a paint pen.
Fuse box-compatible circuit breakers are the ultimate spares when space is limited
Throw a set of these resettable “fuses” in your toolbox.
The final days (and cars) of AMC
In November 1988, two employees snuck a camera into AMC’s Kenosha plant for a farewell tour.
Vehicle weights are increasing. Can your lifts handle it?
As new cars and trucks, especially EVs, get heavier than ever, it’s important to check your lift’s rating and condition.