Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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Watch this video on the four stages of grief for mechanics
You’ve likely heard of the psychological model called the five stages of grief. It’s used to describe the various emotions people might experience when dealing with a significant loss, and the the five stages of grief are commonly defined as denial, anger, bargaining,...
What does horsepower really mean? (VIDEO)
Horsepower is a strange measurement, isn’t it? Think about it. When was the last time you used a horse for any kind of work or travel? Like candlepower, the original horsepower attempted to express the output of a newer technology in comparison to its predecessor....
Sketching Skodas
Instead of restoring vintage Czech cars made by Laurin & Klement (L&K), Stefan Ivanov sketches them. His desire to raise awareness of the brand in his home country of Bulgaria and abroad drove him to publish an illustrated history of L&K in 2019. Although...
Cars that make you think of something specific
Some vehicles have the power to evoke strong memories or associations. Whether it’s a classic film, a historical event, or a beloved television show, these vehicles often serve as iconic symbols. You’ll likely only have to read the headers in this piece for you...
Automotive terms that differ in other English-speaking countries
As a public service to all of our readers, we thought it would be helpful to take a look at some of the common (and not so common) differences between everyday automotive terms used in different English-speaking countries, as this can easily come up when reading or...