The struggle is real for many of your customers.
Five ways repair shops can address the rising costs of car ownership
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It’s totally fine to run your fuel tank down to empty
One of the pieces of automotive wisdom that’s been repeated by publications and mechanics alike for ages is that it’s not good to run a fuel tank below some arbitrary fill point, like a quarter of a tank. At some point, that probably wasn’t bad advice. But today? It’s...
Is side work OK for service techs?
Do you do side work? If you do, is that OK? There are tons of reasons for and against doing work outside the shop. I think my views have changed a little as I’ve been in the game a little longer, but this aspect of the job is contentious. I’ve heard various rationale,...
Schedule more work by improving the life of the waiters
Everyone else knows a “waiter” as someone who brings you a burger. You and I, however, know a waiter to be a customer stranded in your customer lounge. Making waiting less painful can increase the likelihood folks schedule service. That seems pretty basic to me, but...
Trailer bearings: a hidden moneymaker for auto repair shops
You already can see where I’m going with this based on the title. Trailers are the simplest things in the world, and yet unless you’re at an RV shop, a dedicated trailer shop, or you live in a rural or coastal area (ag and marine use), you probably rarely see trailers...
Automakers borrow the worst thing from modern video games: microtransactions
If you’re a video gamer, you’re likely aware of the concept of microtransactions. If you’re not, allow me to explain. Microtransactions are payments that gamers can make after they’ve started to play a game, to purchase purely cosmetic digital items (in its more...