You ARE accounting for them, right?
How do you handle billing shop supplies?
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Is your shop ready for the 4-day work week?
You’re probably already familiar with a growing movement to shorten the typical work week to just four days. Business journals, TV news, and social media outlets have covered the subject exhaustively in the last year or so, often in the same breath as “COVID-19” and...
A day in the life of a service writer (VIDEO)
A day in the life of a service writer (VIDEO) Description The hardest job in an automotive shop might just be that of the service writer. Taking heat from the boss, the techs, and the customers isn’t easy. That the role is for dynamic individuals becomes...
It’s totally fine to run your fuel tank down to empty
One of the pieces of automotive wisdom that’s been repeated by publications and mechanics alike for ages is that it’s not good to run a fuel tank below some arbitrary fill point, like a quarter of a tank. At some point, that probably wasn’t bad advice. But today? It’s...
Is side work OK for service techs?
Do you do side work? If you do, is that OK? There are tons of reasons for and against doing work outside the shop. I think my views have changed a little as I’ve been in the game a little longer, but this aspect of the job is contentious. I’ve heard various rationale,...
Schedule more work by improving the life of the waiters
Everyone else knows a “waiter” as someone who brings you a burger. You and I, however, know a waiter to be a customer stranded in your customer lounge. Making waiting less painful can increase the likelihood folks schedule service. That seems pretty basic to me, but...