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Don’t let your scanner go unprotected

This article is a quick reminder to buy (and use!) a surge protector on your (or your shop’s) scan tool(s). The modern vehicle scanner has WiFi, a screen, and touch input. It is, for all intents and purposes, a computer, and it doesn’t like “dirty” power. Protect it...

Give your customers extra grease

I’ve mentioned the easy business you can score by offering to perform trailer service for customers that pull. When doing a job not long ago, someone asked me why I was adding lubricant to the dust caps. It’s a fair question. When getting into bearings, I know I’m...

This tungsten scraper is my new favorite tool.

Disclaimer: I purchased this tool at full retail price at my own expense, with no compensation to write about the item. I was watching a video the other day of Eric O. at South Main Auto replacing a manifold on a Pentastar. We have a little experience with that here...

Polishing headlights vs. replacing them! (VIDEO)

Description Yellowed, hazy headlights aren’t just ugly; they can reduce a headlight’s effectiveness for your customers. Would you rather polish the old lenses, or simply install a Dorman replacement?Related Videos

Parallel connectors vs. butt connectors

Dorman makes an item to join wires, the parallel connector, that is both helpful and widely misunderstood. If one reads reviews of these, they’re often rather negative. More than a cursory examination yields the issue, however: these are often purchased mistakenly by...

Can the flat rate system work better for a team?

Can the flat rate system work better for a team?

If you’ve been working in an automotive shop for longer than about fifteen minutes, you know what the flat-rate system is and how it works. The system promotes some behaviors and disincentivizes some others—for better or for worse. Over the years, I have become pretty...
Boomerang business cards: a quick sales tip

Boomerang business cards: a quick sales tip

My first job writing service was at a now-defunct Goodyear/Kelly-Springfield tire dealer. The way my commission was structured, I didn’t make very much money unless I sold a lot of tires. But when I sold a lot of tires, money came pouring in—my per-tire cut went up,...
Break down ROs into three boxes

Break down ROs into three boxes

“Every time I walk into this place, you guys clean me out for a few grand.” I’m sure you’ve heard some variant of that if you’ve written service. Part of the reason is that the value of preventative maintenance is just lost on some vehicle owners. (“Don’t try to...
Holistic healing works on cars, too

Holistic healing works on cars, too

Holistic seems to be a buzzword that’s (over)used in medicine. From a medical diagnosis perspective, that word may cause you to roll your eyes, but not a bad way to think about automotive diagnostics. If you work on a counter, approaching repair holistically helps...