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A History of the U.S. Presidential State Car (Part 1)

The U.S. presidential state car (aka "The Beast", "Cadillac One", "First Car", and codename "Stagecoach") is an unmistakable symbol of our nation’s executive branch. Since we had a presidential inauguration this year, I thought it would be a good time to look at the...

Dead Battery? (Video)

Description With dozens of electronic control units on automobiles built in the last 25 years, incidents of battery drain caused by an ECU that will not turn off when it is supposed to are on the rise. Tracing the ultimate cause can be made easier, though, if you know...

Check Engine Light On?

Diagnosing an illuminated check engine light (CEL) is something professional technicians do on an everyday basis. The key to a correct diagnosis is following a logical diagnostic process and gathering the information you need to isolate and repair the cause. The...

CDK Global Outage: The Aftermath.

Nobody wants to hear it, but cyberattacks and ransomware are part of a complicated new reality for the digital systems supporting the auto repair industry. Are you prepared? Months after the CDK Global outage ravaged the auto repair industry, there are still lingering...

DIYers: Yes, You Can Handle a Window Regulator Replacement

I’ve had an ongoing disagreement with a few of my Shop Press colleagues for some time now. Personally, I believe that replacing a window regulator is a perfect job for a DIYer. I mean, I’ve done them myself, and I barely even consider myself a DIYer. However, some of...

Betcha Haven’t Serviced the Tool You Use on Every Job

The most dangerous thing we do all day long is one most of us don’t think about: we raise a vehicle weighing a ton or three high in the air and work beneath it. And yet, lifts aren’t maintained well in most shops. I’ve seen lifts out of plumb, bent legs, lifts with...

Ten (sort of serious) questions every service writer should ask

Ten (sort of serious) questions every service writer should ask

by | Dec 7, 2023

At its core, writing service is information synthesis—collect, sort, simplify, regurgitate, repeat. Obtaining the raw information from techs and customers alike relies on prompts, usually in the form of a question. The correct question asked at the correct time pays...
The one part of the car you’ll never install for a customer

The one part of the car you’ll never install for a customer

by | Nov 7, 2023

The title is a bit clickbait-y, but I won’t drag this out. Let me tell you about a part you’ll never get a repair customer to buy willingly: the hood strut. Photo: Mike Apice. How many times have you been working on something, and the hood comes down and clonks ya...