This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
The aggressive question you can ask that instantly calms a customer down
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HOT OFF THE PRESS
The seven words you never want to hear from a customer (and how to avoid them)
It’s your job to tell customers about warning signs and bad repairs.
Flip spare tires to make life easier for owners and techs (VIDEO)
From the factory with the spare’s valve stem pointing up, but you can flip it over and reinstall for easy checks and refills.
Three lessons from “Traffic: why we drive the way we do (and what it says about us)”
A textbook yields a few pearls of wisdom for those in the automotive biz.
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SHOP STUFF
Auto care news and advice you can use.
Are You Adding Engine Oil the Wrong Way? (VIDEO)
Think you know how to pour oil out of a jug? Are you sure about that? Lemmy and Nick talk about the best oil pour techniques to avoid making a mess.
What it’s like being a new tech in 2022 (VIDEO)
“I am ready to face any challenges that might be foolish enough to face me.”
It’s time to stop salting the roads
Aiming for bare pavement may prevent some accidents, but at tremendous costs to taxpayers, mechanics, and the environment.
Hacker plays “Doom” on farm tractor to raise awareness of right to repair
The right-to-repair issue is so pressing for farm equipment that someone hacked a tractor to draw attention to it.
Automakers borrow the worst thing from modern video games: microtransactions
Over-the-air (OTA) microtransactions could be seen as a benefit to customers, but lack of communication thus far is not creating that perception.
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SHOP STUFF
Auto care news and advice you can use.
Transfer cases: how to talk to your customers
You can’t sell what you don’t understand.
Mechanics React: More horrors hidden behind “customer states” (VIDEO)
Wait, the horn blows every time you come off the brake? Nick and Lemmy observe this weird scenario and others from the internet.
Tool review: Milwaukee M18 Tire Inflator
This tool is like black licorice: you’re probably either going to love it or have no use for it whatsoever.
PSA: Your customers are probably parking incorrectly
The e-brake serves TWO important functions.
Mechanics React: There are a few missing symptoms on these ROs (VIDEO)
Nick and Lem take a peek at what’s rolled into bays around the country and give their (unrequested) opinions on things.
VIDEOS
What are the first mods repair professionals make to a vehicle? (VIDEO)
Car mods to do first: auto technicians’ favorites!
Preston Tucker: Visionary or Villain?
The Tucker 48 had many innovative design features, but was Preston a scam artist?
Average U.S. vehicle age reaches new record high, again
Low new car inventory, inflation, and rising interest rates have all caused people to keep their vehicles at historic levels.