Shop Press

Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle.

From the creative minds at:

FEATURE STORY

Hot Off the Press

Engine knock – ASE practice questions (VIDEO)

Description An engine exhibits a knocking noise. During a cylinder power balance test, the noise abates. Technician A says the noise is likely worn big-end bearings on the connecting rod. Technician B says the noise is likely piston slap. Who is correct?More ASE...

“Can I borrow a…”

I recall being very alarmed at how far the door spring traveled. As a teenager in my first job at a dealer, I was working on a small S-10 truck that needed door hinge pin bushings. I levered that door spring out of its perch with a slotted screwdriver like a goon and...

A visit to Elite JDM (VIDEO)

Description Recently we took a trip to Dorman Proving Grounds manager Nick D'Alessio’s personal shop, Elite JDM. While we were there, we shot some videos about some fascinating things we found in his shop. We decided to put those four videos together in a playlist for...

Oil leak – ASE practice questions (VIDEO)

Description Which of the following is LEAST LIKELY to cause an oil leak?A) Torn valve cover gasket B) Worn wrist pin bushings C) Worn rear main seal D) Worn piston ringsMore ASE Practice Questions

Low-mileage JDM automatics: Worthwhile or worthless? (VIDEO)

Description Nick and Lemmy check out a flex plate from an imported Japanese automatic transmission with very few miles under its belt. Even so, Nick explains why nobody really wants these transmissions or parts… and why many of them end up in the scrapyard.

Surprise: having snacks and phone chargers in your repair shop’s waiting room makes customers happier

by | Aug 22, 2023

If you’re an auto repair shop owner, you’ve probably heard advice before about the value of improving your waiting room. However, it can also be hard to gauge how much that extra expense makes a difference to your customers. Is it really worth it?

Well, we have some data to help answer that.

According to a recent report from J.D. Power on aftermarket service, adding complimentary snacks and beverages increases customer satisfaction by 12%, and there’s a similar increase for providing a device charging station, like power outlets or a bank of phone chargers.

phone charging on table

Keeping a phone charged can really ratchet down a customer’s stress level.  Photo: iStock.com/VivianG

This is not surprising if you’ve ever been hungry, thirsty, watching your phone die and anxious about work while waiting for your vehicle to get fixed. Having some pretzels and coffee and being able to carry on with your normal workday turns a negative experience into a fairly pleasant one. After all, people go to cafes to basically do the same thing; in this case you’re multi-tasking by getting your vehicle serviced at the same time!

Despite this not being rocket surgery, J.D. Power says that only 15 percent of independent service centers offer all these amenities. Only 7 percent give customers a place to plug in their computer!

If you’re in this majority that don’t have these basic, modern features, stop what you’re doing, run to Costco, grab a Keurig and chips, and tell your local electrician you’ll give his Transit a tune-up in exchange for putting in some extra outlets. Some free Wi-Fi and decent chairs couldn’t hurt either while you’re at it. Your waiters will thank you.

The articles and other content contained on this site may contain links to third party websites. By clicking them, you consent to Dorman’s Website Use Agreement.

Related Articles

Shop Press Comment Policy

Participation in this forum is subject to Dorman’s Website Terms & Conditions. Please read our Comment Policy before commenting.

Subscribe
Notify of
guest
0 Comments
Inline feedback
View all comments

Get Articles In Your Inbox

Subscribe to receive a monthly email summary of our latest Shop Press stories.

Shop Press

I agree to the above privacy statement and T&Cs

Thanks! You're now subscribed.