Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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HOT OFF THE PRESS
Testing Battery State of Charge – ASE Practice Question (VIDEO)
Technicians discuss battery testing, one says open circuit voltage of less than 10.5 volts indicates a bad battery, while the other says that a reading of 12.5 volts indicates an 80% state of charge. Who is correct?
PSA: Be Safe With Carburetor Cleaner, Too
Is carb cleaner actually more dangerous than brake cleaner?
The Real Meanings Behind OBD-II Diagnostic Trouble Codes (VIDEO)
By breaking down the structures used to create DTCs, you can learn how to “decode” beyond the simple descriptions presented by a scanner.
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SHOP STUFF
Auto care news and advice you can use.
Colin Chapman: The Philosopher of Motion (Part 1)
This British engineer changed racing forever by making cars lighter, not more powerful.
Recovering A/C Refrigerant-ASE Practice Question (VIDEO)
Technician A is preparing to recover the refrigerant from a customer’s vehicle. What are the steps he should take when performing this service?
The Folded Paper Era and Beyond: Giorgetto Giugiaro’s Iconic Design Journey
Giorgetto Giugiaro influenced everything from groundbreaking supercars to beloved city vehicles.
Is It Ever Safe to Reuse Torque-to-Yield (TTY) Fasteners? (VIDEO)
Pete Meier explains why these single-use bolts should always be replaced for safety and proper function.
Do You Survey Your Customers, and How?
Customer satisfaction surveys should be clear, concise, and targeted.
Want to contribute an article to Shop Press?
Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
SHOP STUFF
Auto care news and advice you can use.
Testing Battery State of Charge – ASE Practice Question (VIDEO)
Technicians discuss battery testing, one says open circuit voltage of less than 10.5 volts indicates a bad battery, while the other says that a reading of 12.5 volts indicates an 80% state of charge. Who is correct?
Do I Need a Tune-up?
When a customer rolls into your shop and asks for a “tune-up,” what’s your first reaction?
Should You Lubricate Spark Plugs Before Installing Them? (VIDEO)
Do you lubricate the threads on spark plugs before installing them? Should you? Pete Meier explains the finer points of spark plug lube application for best results and OE service procedure compliance.
PSA: Be Safe With Brake Cleaner
Brake cleaner is loved by techs (for good reason), but make sure you’re taking safety precautions.
Compression Testing | ASE Practice Questions (VIDEO)
All four cylinders are below specification by about the same amount. After performing a wet compression test, values remained unchanged. What could cause this condition?
VIDEOS
Do I Need a Tune-up?
When a customer rolls into your shop and asks for a “tune-up,” what’s your first reaction?
Should You Lubricate Spark Plugs Before Installing Them? (VIDEO)
Do you lubricate the threads on spark plugs before installing them? Should you? Pete Meier explains the finer points of spark plug lube application for best results and OE service procedure compliance.
PSA: Be Safe With Brake Cleaner
Brake cleaner is loved by techs (for good reason), but make sure you’re taking safety precautions.