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TECHNICIAN CHALLENGE: The Mystery Box, Part 2

Description The Proving Grounds crew takes on another round The Mystery Box Challenge with new parts and a few new faces. Could you guess these auto parts simply by the way they feel? It’s more difficult than it looks.

Don’t let your scanner go unprotected

This article is a quick reminder to buy (and use!) a surge protector on your (or your shop’s) scan tool(s). The modern vehicle scanner has WiFi, a screen, and touch input. It is, for all intents and purposes, a computer, and it doesn’t like “dirty” power. Protect it...

Give your customers extra grease

I’ve mentioned the easy business you can score by offering to perform trailer service for customers that pull. When doing a job not long ago, someone asked me why I was adding lubricant to the dust caps. It’s a fair question. When getting into bearings, I know I’m...

This tungsten scraper is my new favorite tool.

Disclaimer: I purchased this tool at full retail price at my own expense, with no compensation to write about the item. I was watching a video the other day of Eric O. at South Main Auto replacing a manifold on a Pentastar. We have a little experience with that here...

Polishing headlights vs. replacing them! (VIDEO)

Description Yellowed, hazy headlights aren’t just ugly; they can reduce a headlight’s effectiveness for your customers. Would you rather polish the old lenses, or simply install a Dorman replacement?Related Videos

Do You Survey Your Customers, and How?

Customer satisfaction surveys should be clear, concise, and targeted.

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ABOUT SHOP PRESS

Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.

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Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.

SHOP STUFF

Auto care news and advice you can use.

LT-series vs. P-series tires

LT-series vs. P-series tires

The truck and SUV have never been more prolific than they are today. Learn when to sell each type of these tires.

VIDEOS

Sketching Skodas

Sketching Skodas

Stevan Ivanov strives to give a little-known brand its rightful place in automotive history.

Better ops with SOPs

Better ops with SOPs

Why you should use standard operating procedures for customer communications.