Skillful interrogation is a wonderful way to make your professional life easier. Here are a few suggestions on where to start.
Ten (sort of serious) questions every service writer should ask
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HOT OFF THE PRESS
The pros (and more than a few cons) of chrome
Although I love the look of chrome on cars, there are very good reasons why it’s not used much anymore.
PSA: Make sure your Loctite isn’t fake!
Copycat Loctite is more common than you’d think. Learn how to check for counterfeit products.
What sealed chassis parts can teach us about shifting customer habits and technology’s march forward
The “best” parts for the job are highly dependent on the environment in which they operate.
SHOP STUFF
Auto care news and advice you can use.
Creative repurposing: Shims have all sorts of uses in an automotive shop
There are applications for shims besides fixing camber and panel gaps.
Service writers vs. technicians (VIDEO)
Examining the differences (and similarities) between these key roles in the automotive service industry.
EPA emergency action allows nationwide summer sales of E15 gasoline
Get ready for an increase in fuel system corrosion repairs on older vehicles and small engines.
What are the first mods repair professionals make to a vehicle? (VIDEO)
Car mods to do first: auto technicians’ favorites!
Preston Tucker: Visionary or Villain?
The Tucker 48 had many innovative design features, but was Preston a scam artist?
ABOUT SHOP PRESS
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Polishing headlights vs. replacing them! (VIDEO)
Two solutions for yellowed, hazy headlights.
Witness marks: your reassembly guide when the service manual isn’t enough
Examining the parts closely can yield valuable clues for putting a machine together.
The aggressive question you can ask that instantly calms a customer down
This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
The most entertaining social media accounts to follow for car enthusiasts in 2023
23 of the most informative, interesting, and funny car-related accounts on the socials
Catalytic converters are the coolest car parts that get no respect
Despite being fascinating, breakthrough innovations, they were hated when first introduced, and are now routinely stolen for scrap.
VIDEOS
How to install a brake cable slack eliminator (VIDEO)
If your parking brake is weak or not working at all, a stretched cable is usually the issue.
The seven words you never want to hear from a customer (and how to avoid them)
It’s your job to tell customers about warning signs and bad repairs.
Flip spare tires to make life easier for owners and techs (VIDEO)
From the factory with the spare’s valve stem pointing up, but you can flip it over and reinstall for easy checks and refills.