Why you should use standard operating procedures for customer communications.
Better ops with SOPs
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The bumpy story of vinyl record players in cars
As a lover of vinyl records, I’ve often thought over the years of how to install a record player in my car, so I could enjoy the superior sound quality of vinyl while I’m driving. Of course, there are naturally a few ways that this idea is not practical. First, a form...
Chasing down Volkswagen’s best-selling sausage
I recently settled into my easy chair and found this little tidbit in a recent copy of Car and Driver that made me want to shoot right on over to the dealer to see if this part was in-stock: I immediately asked a friend who is knowledgeable about all things German if...
November Automotive Horoscopes
Aries: You’ve been stubborn lately, but that’s not always profitable, especially with diag work. You’ve been footloose and fancy-free, doing whatever you want. That has to stop due to financial constraints. Deal with your unresolved monetary issues; the shop’s success...
Ranking the best fictional TV mechanics
TV and automobiles were both major forces in America in the mid- to late-20th century, so it’s perhaps no surprise that mechanics are regular characters throughout the history of television. But which ones are the best? Let’s find out with this completely unscientific...
Jeep Spotter’s Guide (VIDEO)
Jeep Spotter’s Guide (VIDEO) Description If you can’t tell DJs (2WD variant of the CJ) from PJs (the clothes you wear to bed), this is the video for you. Watch as Nick quickly walks you through identifying features of the Jeep. He covers the major...