Why you should use standard operating procedures for customer communications.
Better ops with SOPs
read more
Snap-on to expand Tennessee manufacturing plant
Snap-on recently announced that they will invest $44 million to expand their manufacturing operations in Elizabethton, Tennessee, according to a press release from the Tennessee Department of Economic & Community Development. This investment will add nearly 49,000...
A comprehensive primer on the automotive right to repair debate
I began my wrench-turning career back in the late ‘70s when cars still used carbureted engines with mechanical points ignition systems. I’ve witnessed firsthand the evolution of what once were primarily mechanical systems controlling major engine and vehicle functions...
Maine voters approve ballot measure requiring automakers to share diagnostic system access
At a time when it seems like no one can agree on anything, 4 out of 5 voters in Maine voted “Yes” for a ballot question in Maine that asked whether vehicle manufacturers should be required to make it easier for drivers and mechanics to fix cars and trucks. More...
Report: cars are the worst products for protecting user privacy
Data security is one of the most frequently cited arguments automakers make in their fight against right to repair. For instance, in a memo published last October by their advocacy group, they called a new right to repair ballot initiative in Maine a “monetizable data...
Surprise: having snacks and phone chargers in your repair shop’s waiting room makes customers happier
If you’re an auto repair shop owner, you’ve probably heard advice before about the value of improving your waiting room. However, it can also be hard to gauge how much that extra expense makes a difference to your customers. Is it really worth it? Well, we have some...