A practical approach to auto repair shop management.
Mastering the Numbers
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Transfer cases: Married vs. divorced FAQ (VIDEO)
There is a paucity of divorced transfer cases fitted to vehicles traversing the roadways in 2024. In fact, some technicians—especially younger ones—aren’t even aware a setup beyond the married arrangement exists. If you’re unfamiliar with them, our own Technical...
Square drive: make or buy before you need ‘em
As a new tech, all I did was borrow tools from mechanics who were good to me. They usually lent and trained me on etiquette just after. (If you need to borrow it more than once or twice, maybe you ought to buy your own.) It’s not that often that I find myself without...
Tire service tips (that aren’t just for new technicians)
Recently I had occasion to watch the following video from Dorman Training Manager (and ASE Master Tech) Pete Meier: I was fortunate enough to be there live and talk to Pete after he was done shooting, and this video really stuck with me. If you think about it, the...
Don’t let your scanner go unprotected
This article is a quick reminder to buy (and use!) a surge protector on your (or your shop’s) scan tool(s). The modern vehicle scanner has WiFi, a screen, and touch input. It is, for all intents and purposes, a computer, and it doesn’t like “dirty” power. Protect it...
Give your customers extra grease
I’ve mentioned the easy business you can score by offering to perform trailer service for customers that pull. When doing a job not long ago, someone asked me why I was adding lubricant to the dust caps. It’s a fair question. When getting into bearings, I know I’m...