Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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Bump steer – ASE practice questions (VIDEO)
Bump steer – ASE practice questions (VIDEO) Description All of the following could cause bump steer EXCEPT: A) Incorrectly mounted steering rack B) Worn idler arm C) Worn center link D) Incorrect camber More ASE Practice Questions Bump steer – ASE practice...
When NOT selling helps business
When I was a wee sprat in my first automotive job selling service, I was beleaguered by a tech in the shop who wrote thorough, lengthy estimates. He would occasionally blow up at me for not selling enough, going so far once as to accuse me of not even trying to sell...
Why “topping off” a gas tank can be an expensive mistake (VIDEO)
Why “topping off” a gas tank can be an expensive mistake (VIDEO) Description When the pump automatically shuts off after filling a vehicle’s tank, many people are tempted to add a little more gas. Unfortunately, this can do more harm than good, and the...
Why don’t you keep gloves in your car’s glove box? (VIDEO)
Why don’t you keep gloves in your car’s glove box? (VIDEO) Description Most people treat their glove boxes like junk drawers. Ever consider keeping a pair of gloves in there? Gloves were essential equipment for early motorists, and it’s a good idea to keep a pair on...
Brake drum – ASE practice questions (VIDEO)
Brake drum – ASE practice questions (VIDEO) Description When checking a brake drum during service, all the following should be checked EXCEPT: A) Diameter B) Out-of-roundness C) Minimum thickness D) Taper wear More ASE Practice Questions Why don’t you keep...