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Do You Survey Your Customers, and How?

Recently, I had the opportunity to take my car to a body shop (it’s a long story). Once the work was done and I was checking out, the office manager mentioned to me that they would be sending me a customer satisfaction survey and encouraged me to fill it out. Then she...

Interpreting Compression Tests–ASE Practice Questions (VIDEO)

Description Technician A has just completed a running compression test using a mechanical compression gauge. Technician B says that the test is used to check the volumetric efficiency of the engine. Technician A says that the higher-than-expected readings indicate a...

Do I Need a Tune-up?

If you’re like me, you might cringe a little. More often than not, they’re hoping this magical procedure will fix some mysterious issue with their car. But let’s break it down: what is a tune-up, anyway? Most dictionaries describe a tune-up as “a general adjustment to...

PSA: Be Safe With Brake Cleaner

If you work in a shop (and if you’re reading this, chances are you do), you are undoubtedly familiar with brake cleaner. And, if you know the scent of brake cleaner, you probably know that using it is not great for your health if it comes in contact with your skin,...

Compression Testing | ASE Practice Questions (VIDEO)

Description Technician A has just completed a dry compression test of a four-cylinder engine. All four cylinders are below specification by about the same amount. After performing a wet compression test, values remained unchanged. What could cause this condition? A)...

When a Voltmeter Isn’t Enough (Video)

Description With the variety of electronically controlled systems on a modern automobile, the days when a test light or simple voltmeter was enough to diagnose problems are long gone. Using a digital storage oscilloscope (DSO) can make troubleshooting faster and more...

Dust Cap Tool Explained (VIDEO)

Dust Cap Tool Explained (VIDEO)

Dust Cap Tool Explained (VIDEO) Description How many times have you seen a hub dust cap with ugly dents from a sloppy installation? A dust cap tool is handy for installations on customer vehicles. It helps to prevent damage while securely driving the cap into...
Brake booster valve – ASE practice questions (VIDEO)

Brake booster valve – ASE practice questions (VIDEO)

Brake booster valve – ASE practice questions (VIDEO) Description A customer states the brake pedal falls slightly when the brakes are applied while starting the engine. Technician A says that a faulty brake booster check valve may be to blame. Technician B says...
The final days (and cars) of AMC

The final days (and cars) of AMC

In the last days of AMC, two employees brought a video camera into the Kenosha, Wisconsin plant to document the end of an era. Billy and Danny take a thorough tour of the old AMC buildings and production line, which was producing its last L-body Plymouth Horizons and...