Why you should use standard operating procedures for customer communications.
Better ops with SOPs
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HOT OFF THE PRESS
Do You Survey Your Customers, and How?
Customer satisfaction surveys should be clear, concise, and targeted.
Interpreting Compression Tests–ASE Practice Questions (VIDEO)
Technician A completed a compression test, noting high readings suggest an exhaust restriction, while Technician B says the test checks volumetric efficiency.
Do I Need a Tune-up?
When a customer rolls into your shop and asks for a “tune-up,” what’s your first reaction?
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SHOP STUFF
Auto care news and advice you can use.
Tool Review: Permatex 25240 Thread Locker
Can there be one threadlocker color to rule them all?
Do You Know the Right Way to Use Rasps and Files? (VIDEO)
Any technician will have a few files in the toolbox for material removal jobs. But are you using these tools with the correct technique?
Mastering the Numbers
A practical approach to auto repair shop management.
Don’t Overlook This Step When Servicing Brakes (VIDEO)
A brake service job isn’t complete unless the reservoir cap’s diaphragm has been pushed back into place. This simple step is easy to forget, but it helps to reduce brake fluid contamination and ensure proper system function.
Watch This Video On Dry Sump Oil Systems
Find out how they differ from wet sump oil systems.
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SHOP STUFF
Auto care news and advice you can use.
Dealing with “System Lean” DTCs
“System lean” diagnostic trouble codes are among the top 10 codes faced by techs.
Watch This Video on the Inventor Who Put Lead in Gasoline
He also synthesized chlorofluorocarbons (CFCs).
Why Some Vehicles Have More Than One Spin-on Filter (VIDEO)
Ever spot what appears to be a second oil filter under a vehicle? Lemmy and Nick discuss the advantages of spin-on transmission filters for fluid protection and service.
Basic Brake Fluid Testers Are Far More Sophisticated Than You’d Expect
Peering inside the inner workings of a deceptively complex tool
Why We Take the Negative Battery Cable off First and Put It on Last (VIDEO)
Lemmy explains why this basic task always comes before removing the positive cable to help you understand the theory behind the practice.
VIDEOS
Misfire Cause–ASE Practice Questions (VIDEO)
Technician A is diagnosing a misfire. He states that a misfire is caused by a fault in the ignition system and that new plugs and coils will repair the problem. Technician B says that a misfire is detected when the ECM detects a variation in crankshaft speed.
A History of the U.S. Presidential State Car (Part 2)
The commander-in-chief’s road transportation, from LBJ’s Lincoln Continental to “The Beast.”
Why Wheel Fastener Torque Matters More Than You Think (VIDEO)
If you’re still using torque sticks and impact power to install lug nuts and lug bolts, it’s time to reconsider.