A practical approach to auto repair shop management.
These ubiquitous stickers have a longer history than most people may think.
What happens when chrome goes too far?
Glove testing is important; don’t skip it.
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Auto care news and advice you can use.
If you have to have them in the shop, endeavor to make politics polite.
Giorgetto Giugiaro influenced everything from groundbreaking supercars to beloved city vehicles.
Pete Meier explains why these single-use bolts should always be replaced for safety and proper function.
Customer satisfaction surveys should be clear, concise, and targeted.
Technician A completed a compression test, noting high readings suggest an exhaust restriction, while Technician B says the test checks volumetric efficiency.
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Auto care news and advice you can use.
A vehicle with MacPherson strut suspension is in for tires and an alignment. The technician finds play in the left inner tie rod end. What should the customer be told?
Do you lubricate the threads on spark plugs before installing them? Should you? Pete Meier explains the finer points of spark plug lube application for best results and OE service procedure compliance.
Brake cleaner is loved by techs (for good reason), but make sure you’re taking safety precautions.
All four cylinders are below specification by about the same amount. After performing a wet compression test, values remained unchanged. What could cause this condition?
Many high-end scan tools come with a capable digital storage oscilloscope. Time to put that tool to work.
Technicians debate using the min/max function of a digital voltmeter to test the battery and charging system on a customer’s vehicle to determine if the alternator has failed. Who is correct?
Is this the only car part named after an actress?
Learn why it’s not a bad idea to charge a little more for the hassle.