Over-the-air (OTA) microtransactions could be seen as a benefit to customers, but lack of communication thus far is not creating that perception.
Automakers borrow the worst thing from modern video games: microtransactions
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HOT OFF THE PRESS
Average U.S. vehicle age reaches new record high, again
Low new car inventory, inflation, and rising interest rates have all caused people to keep their vehicles at historic levels.
Witness marks: your reassembly guide when the service manual isn’t enough
Examining the parts closely can yield valuable clues for putting a machine together.
The aggressive question you can ask that instantly calms a customer down
This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
ABOUT SHOP PRESS
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Mastering the Numbers
A practical approach to auto repair shop management.
Mechanics React: Dorman techs react to customer car care issues (VIDEO)
Watch the Dorman mechanics watch videos. It’s better than it sounds, we promise.
What’s the next big powerplant fad?
Fashion moves faster than block design, but trends still exist. What’s the next one?
Ew, gross: are there cars you won’t service?
Every mechanic has a story about a vehicle that was too nasty to work on. What’s your limit?
How long should a car last?
Do rising car prices portend rising service life?
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Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
SHOP STUFF
Auto care news and advice you can use.
Why Some Vehicles Have More Than One Spin-on Filter (VIDEO)
Ever spot what appears to be a second oil filter under a vehicle? Lemmy and Nick discuss the advantages of spin-on transmission filters for fluid protection and service.
Photo Gallery: Tate Automotive in Cross Plains, Tennessee
Our photographer Mike Apice was recently visiting a Dorman facility in Portland, Tennessee, when he stopped in to a small repair shop in nearby Cross Plans. Here’s a look inside.
A sheep at the wheel: what I learned at the Ford ST SUV Experience
My new Explorer ST goes like a scalded dog. Ford’s Performance Driving School taught me how to avoid getting bitten.
13 of the craziest motor sports you can find on YouTube
Let’s watch the most creative and crazy sports involving four (and two) wheels on YouTube.
Serviceability Hall Of Shame: captive chassis mounts
When released from captivity, these things will give ya a case of the spins.
VIDEOS
Junkyard therapy. It’s my kind of therapy.
When I feel like dropping off the grid for a couple hours of “me” time, I head out for a walk in the park—in the junkyard.
How to find a good auto repair shop, according to actual repair professionals (VIDEO)
There’s lot of advice out there about how to choose a reliable mechanic. We asked mechanics what they would advise.
The worst cars are the best classrooms
They don’t build ‘em like they used to, and that’s a shame.