Why you should use standard operating procedures for customer communications.

Why you should use standard operating procedures for customer communications.
I recall being very alarmed at how far the door spring traveled. As a teenager in my first job at a dealer, I was working on a small S-10 truck that needed door hinge pin bushings. I levered that door spring out of its perch with a slotted screwdriver like a goon and...
Description Recently we took a trip to Dorman Proving Grounds manager Nick D'Alessio’s personal shop, Elite JDM. While we were there, we shot some videos about some fascinating things we found in his shop. We decided to put those four videos together in a playlist for...
Description Before you toss those zip tie scraps in the trash, consider saving them for plastic repair jobs. In many cases, the plastic used in zip ties will bond with common automotive plastics with the help of a soldering iron.Related Videos
Description Which of the following is LEAST LIKELY to cause an oil leak?A) Torn valve cover gasket B) Worn wrist pin bushings C) Worn rear main seal D) Worn piston ringsMore ASE Practice Questions
Two years ago, I posted a piece wondering if stainless steel cars were finally having their moment. I wrote about the introduction of the Tesla Cybertruck and the announcement of a new DeLorean, both of which were to be clad in stainless steel body panels. I also...
Description Nick and Lemmy check out a flex plate from an imported Japanese automatic transmission with very few miles under its belt. Even so, Nick explains why nobody really wants these transmissions or parts… and why many of them end up in the scrapyard.
My brother and I both work in vehicle repair, and he sure got my attention when he gave me a set of resettable blade “fuses” to try out. These devices are actually fuse-shaped circuit breakers, and my new kit of six breakers goes up to 30A in 5A increments—just right...
Description Technician A says a defective harmonic balancer can affect the accuracy of ignition timing readings. Technician B says a defective harmonic balancer can damage the crank. Who is correct?More ASE Practice Questions
by Lemmy | Dec 3, 2021
Allow me to deliver you a Very Spicy Take: the Toyota Tacoma is not a great truck. Oh, it was a great truck. At one point, it was awesome. The Hilux (and later the Tacoma) was small, light, capable far beyond its advertised abilities, rugged, and cheap to own and...