Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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March Automotive Horoscopes
Aries: The rhythm in your current workflow gives stability and predictability. Don’t lose it! Your service writer will have plenty of work for you soon. Lean on your focus to plow through your list of tasks, and use any down time to organize your personal space. You...
TECHNICIAN CHALLENGE: The Mystery Box
TECHNICIAN CHALLENGE: The Mystery Box Description So much in the repair world relies upon feel—but it’s not so often you don’t have sight to aid you in your work. Watch as a few Dormanites attempt to identify auto parts using just the sense of touch and...
Your customers are using their HVAC systems wrong
“Hey, you. Yeah, you driving with your windows all fogged up on the inside. I’ll betcha 10 bucks there’s one setting on your ventilation system—you know what, let’s make that two—that you’re using completely wrong for the conditions you’re driving in.” You probably...
Let’s hear it for the mighty roach coach
Forget about tangy Korean short rib tacos, succulent Maine lobster rolls, and decadent softball-sized cupcakes. Before taking up residency in hip neighborhoods around the country, food trucks were just an easy way for hard-working folks to get a hot bite quickly;...
February Automotive Horoscopes
Aries: Stress around the shop is about to melt away. Resist packrat urges—letting go is just as important as gathering items of value. Spruce things up! After work, be careful not to overdo things in extracurricular matters. Pay careful attention to the cars above you...