The struggle is real for many of your customers.
Five ways repair shops can address the rising costs of car ownership
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LT-series vs. P-series tires
The truck and SUV have never been more prolific than they are today. These vehicles need remarkably different tires depending on a few different factors. Be honest: are you selective about what tire you offer your customers who qualify as “fringe cases?” P-series...
The very best way to remove grease from auto upholstery
I try to keep my customers’ cars at least as nice as they keep them. You probably do, too. The only problem is that I am perpetually filthy. I have a trick I’ve used for a long time on the occasions I’ve sullied a nice interior with grease or dirt. (I will never...
A different type of timed event: the Bobby Bosch Relay Race
I’ll hazard a guess you’re familiar with the 24 Hours of Lemons. If not, it’s endurance racing for Joe Sixpack on a severely tight budget ($500). Ridiculous paint jobs are de rigueur. Costumes are encouraged. Everyone sandbags and cheats and tries to fudge the budget...
How to use a lockout kit (VIDEO)
If you work on cars for a living or you’re a diehard gearhead, odds are excellent that people look to you when some basic automotive snafus need to be handled. I’m sure those who know you have asked you to help with the following items: Reviewing an estimate Jumping a...
When NOT selling helps business
When I was a wee sprat in my first automotive job selling service, I was beleaguered by a tech in the shop who wrote thorough, lengthy estimates. He would occasionally blow up at me for not selling enough, going so far once as to accuse me of not even trying to sell...