Why you should use standard operating procedures for customer communications.
Better ops with SOPs
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Which type of salvage yard do you prefer?
In the world of salvage auto parts, most yards fall into one of two camps: you-pull-it and full-serve. You-pull-it yards are just what they sound like: bring your tools; you’ll be removing the parts you need. Full-serve is just the opposite; you call up and either...
VIDEO: The fastest way to remove a wiper arm
VIDEO: The fastest way to remove a wiper arm Description We’ve all gotten stuck using a pry bar, the smallest two-jaw puller in the toolbox, or a block of wood and a mallet to free a wiper arm, but there’s an easier way—a Dorman Wiper Arm Tool. Watch as...
Five different types of service techs everyone knows, based on how they manage their tools
This story begins with the lack of a garage when I was growing up. Tools never had a consistent place in my house. Every time I blew up a tire or popped a chain on a bicycle, I would spend more time tracking down the correct wrench (or my trusty and incorrect rusty...
Serviceability Hall Of Shame: captive chassis mounts
In today’s SHOS, I’d like to discuss captive chassis bolts. You’ll find these holding things like subframes and control arms to unibody chassis, and probably in some other spots, too. In this article, I’m showing the way Dodge chose to mount the first-gen Dakota cabs...
Don’t do dangerous stuff: a reminder to be safe in the shop
Dear Past Me, Stop doing dangerous stuff in the shop. Love,Future You That was basically all I wanted to write for this piece. I am of an age where I am still young enough to do dangerous things, and I am also old enough to realize how many are stupid. I was raised in...