This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
The aggressive question you can ask that instantly calms a customer down
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HOT OFF THE PRESS
The best way to help customers find your auto repair shop
If your customers can’t easily find your location, hours, or contact information, you’ll clearly struggle to earn their business. Here is a tip to help.
TECHNICIAN CHALLENGE: Can you identify these dash lights? PART 2 (VIDEO)
Think you know your dash lights? Shop Press contributors Keith, Miriam, Chris, and Greaser try their best to identify all kinds of lights, symbols, and indicators.
How to service spark plugs the professional way
Spark plugs have a tough enough job to do—don’t make it any harder by servicing them improperly!
ABOUT SHOP PRESS
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Are You Properly Checking Hub Bearings For Wear? (VIDEO)
Pete Meier explains how a dial indicator is necessary for a true wear check.
Jeep Spotter’s Guide (VIDEO)
ID Jeeps generation by generation with a few easy tricks.
Quiz: Can you prove how big of a car nerd you are?
Is your brain filled with automobilia obscurity? Prove it.
Does your shop handle performance work?
Here are a few things consider before taking on work that falls beyond the scope of repair or maintenance.
Ralph Nader inspired a vehicle safety revolution and all he got was a lousy bolt named after him
Door striker bolts became known as Nader pins after “Unsafe at Any Speed” caused a national uproar and led to the first FMVSS rules.
Want to contribute an article to Shop Press?
Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
SHOP STUFF
Auto care news and advice you can use.
A History of the U.S. Presidential State Car (Part 1)
The commander-in-chief’s road transportation, from Pierce-Arrow cars to the Kennedy Lincoln Continental.
Schedule more work by improving the life of the waiters
If your waiting room stinks, so does waiting in it.
What’s in your toolbox?
Skillset and mindset often determine the toolset.
October Automotive Horoscopes
You probably didn’t think you needed to mix fixing automobiles with reading astrological signs. We did. You’re welcome.
Car Talk’s Ray Magliozzi calls on lawmakers to pass right to repair law
Co-founder of the famous car show writes Washington Post opinion piece calling for Congress to act.
VIDEOS
Why sidewall styling is both worthless and wonderful for drivers and tire shops
The appearance of off-road prowess while maintaining on-road comfort is what motorists want. Tire salesmen, take advantage.
Surprise: having snacks and phone chargers in your repair shop’s waiting room makes customers happier
A recent J.D. Power study found that a few simple amenities in your service center’s lobby go a long way toward making your customers want to come back, but few businesses have them.
Exhaust tips: three ways to fine-tune your method
Exhaust work is straightforward and (I think) easy to understand. Here are some pointers for service techs to avoid comebacks when hanging pipe.