This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
The aggressive question you can ask that instantly calms a customer down
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HOT OFF THE PRESS
Torque wrench vs. torque stick for installing wheels (VIDEO)
What tools do you trust when installing wheels on a vehicle? The trusty torque wrench, or the straightforward torque sticks? Or maybe both?
A 3-minute video kept me from going ballistic over a $3,000 repair
Here’s 4 reasons you should consider putting them to work at your shop.
Service writers vs. technicians (VIDEO)
Examining the differences (and similarities) between these key roles in the automotive service industry.
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Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
The cars of Stephen King stories: books and film adaptations
It’s much more than just Christine.
Tool review: Milwaukee M18 Tire Inflator
This tool is like black licorice: you’re probably either going to love it or have no use for it whatsoever.
PSA: Your customers are probably parking incorrectly
The e-brake serves TWO important functions.
Mechanics React: There are a few missing symptoms on these ROs (VIDEO)
Nick and Lem take a peek at what’s rolled into bays around the country and give their (unrequested) opinions on things.
Three tips from a lifelong parts professional to make sure you never get the wrong part
Follow these easy tips, and avoid these common mistakes, to help ensure you get exactly what you need the first time.
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Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
SHOP STUFF
Auto care news and advice you can use.
“Hot Rod Magazine: 75 Years” book review
The celebration of a magazine that was, for some, where their love of working on cars began.
Pre-purchase inspections: The easiest way to put additional money in your till?
Checking out vehicles for sale is a revenue builder that boosts customer confidence
Rats increasingly causing more car repairs, says New York Times
Causes include more New Yorkers buying cars, pandemic habit changes, and maybe soy-based wiring?
Is that catalytic converter actually bad? (VIDEO)
Diagnosing a catalytic converter isn’t always the most straightforward process. Here are some tips from Nick and Lemmy at Dorman on what to watch out for.
5 surprising facts from the 2023 Auto Care Association Factbook
Convenience is king for independent shops, EV owners love dealerships, car materials are changing, and more.
VIDEOS
Is perseverance in the service bay a feature or a bug?
The flat-rate system doesn’t reward tenacity.
May Automotive Horoscopes
We read the astrological signs and predicted your automotive future.
Right to Repair gains momentum in Maine
75,000 state residents agree that independent repair shops should have ready access to real-time vehicle data.