This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
The aggressive question you can ask that instantly calms a customer down
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HOT OFF THE PRESS
Car designer Brooks Stevens: the man behind the first Jeep Wagoneer, planned obsolescence, an iconic Harley-Davidson, and more
His lofty intentions were misconstrued into a shopworn excuse for building crummy cars
A review of the last grease coupler you’ll ever need, the LockNLube
A strong endorsement, I know—but it’s that good.
Is perseverance in the service bay a feature or a bug?
The flat-rate system doesn’t reward tenacity.
ABOUT SHOP PRESS
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Best of Shop Press 2024
Let’s recap the best of this year!
VIDEO: (Spoiler within) Crimp or solder?
An unfair and unbalanced review of different ways to make electrical connections.
Where do you leave your hitch?
In the receiver? In the bed? On a shelf?
5 unconventional brake job tips
Tip #1: stop calling it a “brake job.”
Windshield wipers have had a surprisingly messy evolution
There are literally thousands of wiper-related patents, stretching over a century, and we’re still looking to build better designs today.
Want to contribute an article to Shop Press?
Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
SHOP STUFF
Auto care news and advice you can use.
Sketching Skodas
Stevan Ivanov strives to give a little-known brand its rightful place in automotive history.
Quick tip for greasing clogged fittings
What to do if grease is going everywhere but where you want it.
Which type of salvage yard do you prefer?
There are more variables than you might think
VIDEO: The fastest way to remove a wiper arm
An inexpensive tool that’s worth its weight in gold.
Mechanics React: Dorman techs respond to crazy Reddit questions (VIDEO)
Nick and Lemmy again try their darnedest at hip-shooting responses to Reddit questions.
VIDEOS
The fastest way to remove a Woodruff key (VIDEO)
Watch as Lemmy demonstrates the fastest, easiest way to remove a Woodruff key using a common tool that might surprise you. Give it a try next time!
Seven tips to help you pass your ASE exams
There’s no magic bullet, but sometimes one or two answers is the difference between pass and fail.
What are your least favorite repair jobs? (VIDEO)
Life can’t all be brake jobs and pre-delivery inspections. Beating time is the name of the game, but it doesn’t always work out. Watch as a few Dorman mechanics talk about the jobs that make more sweat than bread in this video.