Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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Auto care news and advice you can use.
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Colin Chapman: The Philosopher of Motion (Part 1)
This British engineer changed racing forever by making cars lighter, not more powerful.
Maximum Voltage Reading – ASE Practice Question (VIDEO)
Technicians debate using the min/max function of a digital voltmeter to test the battery and charging system on a customer’s vehicle to determine if the alternator has failed. Who is correct?
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Learn why it’s not a bad idea to charge a little more for the hassle.
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SHOP STUFF
Auto care news and advice you can use.
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Testing Battery State of Charge – ASE Practice Question (VIDEO)
Technicians discuss battery testing, one says open circuit voltage of less than 10.5 volts indicates a bad battery, while the other says that a reading of 12.5 volts indicates an 80% state of charge. Who is correct?
PSA: Be Safe With Carburetor Cleaner, Too
Is carb cleaner actually more dangerous than brake cleaner?
The Real Meanings Behind OBD-II Diagnostic Trouble Codes (VIDEO)
By breaking down the structures used to create DTCs, you can learn how to “decode” beyond the simple descriptions presented by a scanner.
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It’s like torquing a bolt, but with an extra twist.
VIDEOS
The Story of Dagmar Bumpers
Is this the only car part named after an actress?
Should You Charge More When Dealing with Tire Sealant? (VIDEO)
Learn why it’s not a bad idea to charge a little more for the hassle.
An Ode to “Car Talk”
A radio show that, hopefully, will live on for years to come.