This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
The aggressive question you can ask that instantly calms a customer down
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HOT OFF THE PRESS
A few tips for tow truck operators
Hookin’ ain’t easy. Here’s what I wish I knew on Day 1.
The $2.5 million man: hire the right manager for your shop if you want to run with the big dogs
Starting a shop and managing it to the big leagues require very different skills. Odds are you don’t have both, and that’s okay.
Why you should add a spring hook to your toolbox
It’s the perfect tool for some jobs.
SHOP STUFF
Auto care news and advice you can use.
Oil leak – ASE practice questions (VIDEO)
Which of the following is LEAST LIKELY to cause an oil leak? Our technicians have the answer.
Where do you leave your hitch?
In the receiver? In the bed? On a shelf?
5 unconventional brake job tips
Tip #1: stop calling it a “brake job.”
Windshield wipers have had a surprisingly messy evolution
There are literally thousands of wiper-related patents, stretching over a century, and we’re still looking to build better designs today.
Mechanics React: Can you diagnose a vehicle’s problem just from the sound? (VIDEO)
Nick and Lemmy, Dorman employees and mechanics, took a gander at a few internet videos and did their best at diagnosing via the Internet.
ABOUT SHOP PRESS
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Easy tests for diesel exhaust fluid (DEF) contamination (VIDEO)
DEF is easy to contaminate, and fortunately, it’s also easy to test. Check to be sure that your customers’ DEF is up to spec with these simple tests.
Which type of salvage yard do you prefer?
There are more variables than you might think
VIDEO: The fastest way to remove a wiper arm
An inexpensive tool that’s worth its weight in gold.
Mechanics React: Dorman techs respond to crazy Reddit questions (VIDEO)
Nick and Lemmy again try their darnedest at hip-shooting responses to Reddit questions.
Five different types of service techs everyone knows, based on how they manage their tools
Every mechanic manages their tool box differently, but these recurring characters seem to be in nearly every garage.
VIDEOS
Could Tesla actually be making their vehicles less expensive to fix?
Elon Musk says Tesla Insurance is pushing automaker to simplify designs and increase parts availability.
Clean the #&@$ing snow off the roof of your car or truck
Driving around with a bunch of snow on top of your vehicle is not only unsafe, but also illegal in many places
Miata Spotter’s Guide (VIDEO)
Learn to ID Miatas generation by generation like a pro (and from a pro!)