Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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Diesel Engines and Racing
You may be surprised at how diesels have made a name for themselves in motorsports.
Recovering A/C Refrigerant-ASE Practice Question (VIDEO)
Technician A is preparing to recover the refrigerant from a customer’s vehicle. What are the steps he should take when performing this service?
The Folded Paper Era and Beyond: Giorgetto Giugiaro’s Iconic Design Journey
Giorgetto Giugiaro influenced everything from groundbreaking supercars to beloved city vehicles.
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SHOP STUFF
Auto care news and advice you can use.
Hybrid A/C Compressor Oil-ASE Practice Question (VIDEO)
On a hybrid vehicle’s air conditioning system that utilizes a high voltage electrical compressor, can only the oil specified by the vehicle manufacturer be used in the compressor or is PAG oil acceptable for use in an electric vehicle’s compressor?
Should You Lubricate Spark Plugs Before Installing Them? (VIDEO)
Do you lubricate the threads on spark plugs before installing them? Should you? Pete Meier explains the finer points of spark plug lube application for best results and OE service procedure compliance.
PSA: Be Safe With Brake Cleaner
Brake cleaner is loved by techs (for good reason), but make sure you’re taking safety precautions.
Compression Testing | ASE Practice Questions (VIDEO)
All four cylinders are below specification by about the same amount. After performing a wet compression test, values remained unchanged. What could cause this condition?
When a Voltmeter Isn’t Enough (Video)
Many high-end scan tools come with a capable digital storage oscilloscope. Time to put that tool to work.
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SHOP STUFF
Auto care news and advice you can use.
The Folded Paper Era and Beyond: Giorgetto Giugiaro’s Iconic Design Journey
Giorgetto Giugiaro influenced everything from groundbreaking supercars to beloved city vehicles.
P0420/P0430—The #1 DTC in the Country
And the most misdiagnosed.
Troubleshooting Fuel Trim–ASE Practice Questions (VIDEO)
Technician A and Technician B are discussing ways to use fuel trim as a troubleshooting aid. Technician A says that fuel trims that are correcting for a lean condition at high RPM and load conditions indicates a problem in fuel delivery. Technician B says that this condition is caused by a vacuum leak.
Add or Delete These Simple Parts to Help Customers Save Money
Use it or lose it. Looking for an easy way to win over your customers that they’ll enjoy every time they drive? Look at their vehicles from a hypermiler’s perspective.
Are You Properly Checking Hub Bearings For Wear? (VIDEO)
Pete Meier explains how a dial indicator is necessary for a true wear check.
VIDEOS
Troubleshooting Fuel Trim–ASE Practice Questions (VIDEO)
Technician A and Technician B are discussing ways to use fuel trim as a troubleshooting aid. Technician A says that fuel trims that are correcting for a lean condition at high RPM and load conditions indicates a problem in fuel delivery. Technician B says that this condition is caused by a vacuum leak.
Add or Delete These Simple Parts to Help Customers Save Money
Use it or lose it. Looking for an easy way to win over your customers that they’ll enjoy every time they drive? Look at their vehicles from a hypermiler’s perspective.
Are You Properly Checking Hub Bearings For Wear? (VIDEO)
Pete Meier explains how a dial indicator is necessary for a true wear check.