Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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Don’t let the grind of fixing cars wear down your love for ‘em
Fixing automobiles all day is tough. The work’s too hard, the customers get ornery, the money ain’t what it oughta be, working conditions aren’t always the best, and the hours are too long. In spite of that, I have yet to meet a tech, service writer, or counterman who...
Preston Tucker: Visionary or Villain?
It’s possible you have already heard of Preston Tucker. He was the subject of “Tucker: The Man and His Dream,” a 1988 Francis Ford Coppola movie starring Jeff Bridges. More recently, he was the subject of the biographical book “Preston Tucker and His Battle to Build...
The most entertaining social media accounts to follow for car enthusiasts in 2023
Everyone likes informative, interesting, or funny social media accounts. Here are a few entertaining ones about cars and the people who drive them. And don’t forget to follow us, too, at the following accounts: Follow Follow Follow Follow Follow Obscure Cars...
Car designer Brooks Stevens: the man behind the first Jeep Wagoneer, planned obsolescence, an iconic Harley-Davidson, and more
Previously, I wrote about Raymond Loewy, an automotive, industrial, and graphic designer who I thought should be better known due to his contributions to the look of early- to mid-20th century America. After we posted that piece, a former colleague of mine, Todd,...
May Automotive Horoscopes
Aries: Your service writer will be keeping you busy this month, and you’ll need to keep your focus to avoid burnout. Pay special attention to the effects of distractions around you. Some coworkers have a way of keeping you from your work for a little longer than you...