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Turbocharger repair and replacement: What you need to know (VIDEO)

Description Not so long ago, forced induction was mostly limited to high-performance sports cars and diesel trucks. Changes in fuel efficiency standards, forced induction technologies, vehicle design, and consumer preferences led to the widespread adoption of...

Better ops with SOPs

A standard operating procedure (SOP) is a documented tool designed to provide formal, consistent, and efficient results. Put another way, an SOP can bring order to a process that might otherwise be unpredictable at best and chaotic at worst. And given how dynamic the...

Cars that make you think of something specific

Some vehicles have the power to evoke strong memories or associations. Whether it's a classic film, a historical event, or a beloved television show, these vehicles often serve as iconic symbols. You’ll likely only have to read the headers in this piece for you to...

Using voltage to locate electrical faults

Locating the cause of an electrical fault can be a challenge even for the most experienced professional. I’m not referring to open circuits or even short circuits. These are relatively easy to find. In either case, the component, or load, won’t work. But the most...

How do you handle billing shop supplies?

When I first began writing service at an indie auto repair shop, one line item on the bill was “shop supplies.” We tacked on some percentage of the bill, capping at $19.88. Shows you how long ago that was! Customers would ask about it, and many were angry about the...

How to use a lockout kit (VIDEO)

How to use a lockout kit (VIDEO)

If you work on cars for a living or you’re a diehard gearhead, odds are excellent that people look to you when some basic automotive snafus need to be handled. I’m sure those who know you have asked you to help with the following items: Reviewing an estimate Jumping a...
When NOT selling helps business

When NOT selling helps business

When I was a wee sprat in my first automotive job selling service, I was beleaguered by a tech in the shop who wrote thorough, lengthy estimates. He would occasionally blow up at me for not selling enough, going so far once as to accuse me of not even trying to sell...
How to choose a memory saver tool for cars and trucks

How to choose a memory saver tool for cars and trucks

As vehicle electronics become increasingly complex, the humble memory saver tool has gone from a convenience to an absolute necessity for maintaining power to vehicle systems while the battery is disconnected. Memory saver tools have changed over the years, too, and...
The most important fluid in the car and how to test it.

The most important fluid in the car and how to test it.

Of all the fluids a vehicle needs, the brake fluid is arguably the most important. Inspecting your customers’ brake fluid is vital to the continued safe operation of the braking system. It’s a service you should perform not only when you’re servicing the brakes but as...