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Are automakers starting to rethink OTA microtransactions?

Over a year ago, I wrote a piece on this very media hub about the trend of auto manufacturers offering customers over-the-air (OTA) microtransactions to unlock options on their vehicles. I talked about what Tesla, BMW, VW, and Kia had introduced in that area, and...

Ten (sort of serious) questions every service writer should ask

At its core, writing service is information synthesis—collect, sort, simplify, regurgitate, repeat. Obtaining the raw information from techs and customers alike relies on prompts, usually in the form of a question. The correct question asked at the correct time pays...

Several tips to make brake line removal less of a headache

“Got a seven-foot section of brake line out without dropping the tank, cutting the line, or ruining a fitting. Today was a good day.” I sent that text to a friend of mine the other day. In a past life he was a wrench at a Cadillac dealer, so I think he sort of...

Tool review: Milwaukee M18 Tire Inflator

Tool review: Milwaukee M18 Tire Inflator

Disclaimer: I purchased this tool at full retail price. I have a relative who works at Milwaukee Tool who usually gets me items at a steep discount, but there is no requirement to write about them. Have you switched (or are you switching) to electric tools from air?...
Is that catalytic converter actually bad? (VIDEO)

Is that catalytic converter actually bad? (VIDEO)

Is that catalytic converter actually bad? (VIDEO) Description Diagnosing a catalytic converter isn’t always the most straightforward process simply because it’s so far downstream from other parts that affect its operation. You might watch this video and...
VIDEO: (Spoiler within) Crimp or solder?

VIDEO: (Spoiler within) Crimp or solder?

VIDEO: (Spoiler within) Crimp or solder? Description The spoiler here is that Nick and Lem don’t solder much at all, so if you’re not a die-hard crimp aficionado, this might not be your favorite video. They’re pretty different mechanics working on very...
5 unconventional brake job tips

5 unconventional brake job tips

We’ve all read articles on brake jobs and are familiar with the standard tips. Check the rotor thickness and runout. Pay attention to pad wear patterns. Don’t add fluid to the system when pads are worn. Blah, blah, blah. Here’s another list of tips that’s slightly...
Quick tip for greasing clogged fittings

Quick tip for greasing clogged fittings

I’m showing my age a bit, but when I write a car up for a LOF job, while I’m undercar I’m sniffing around looking for spots to hit with my grease gun. Many newer cars have nothing at all, but an older truck? There might be a dozen. Older tractors and motorcycles,...