Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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Pulse width modulation and automotive lighting
I recently was talking to someone about how complex modern systems have gotten, and realized my unwilling conversational victim wasn’t sure why things had gotten so complex and if that was a good thing or not. “Even the lights are difficult!” the exasperated fella...
Another specialty punch
Disclaimer: I purchased these tools at full retail price at my own expense, with no compensation to write about the items. If you read Shop Press regularly, you may be thinking, man, those guys really love punches. You wouldn’t be wrong. We’ve written about big huge...
Rules of the torque wrench, explained
I would bet that you and most other Shop Press readers have a pretty good handle on how to use a torque wrench. You aren’t going to get far in this industry without a proficient understanding of how to employ and care for these precision instruments. And if you’re...
Are you servicing your car’s oil correctly?
What are the top two causes of premature engine wear and engine component failure? The first is lack of maintenance, specifically going too long between oil changes. Whether you’re taking care of the family grocery hauler or you do this kind of work for a living, it...
No bead seating tank? No problem!
If you’re a tech of a certain age, you’ll remember a time when a bead seating air tank was a somewhat exotic tool. Today, seating low-pro tires that have sidewalls resembling rubber bands is the norm and use of tools beyond the bead seater on the tire machine is the...