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Turbocharger repair and replacement: What you need to know (VIDEO)

Description Not so long ago, forced induction was mostly limited to high-performance sports cars and diesel trucks. Changes in fuel efficiency standards, forced induction technologies, vehicle design, and consumer preferences led to the widespread adoption of...

Better ops with SOPs

A standard operating procedure (SOP) is a documented tool designed to provide formal, consistent, and efficient results. Put another way, an SOP can bring order to a process that might otherwise be unpredictable at best and chaotic at worst. And given how dynamic the...

Cars that make you think of something specific

Some vehicles have the power to evoke strong memories or associations. Whether it's a classic film, a historical event, or a beloved television show, these vehicles often serve as iconic symbols. You’ll likely only have to read the headers in this piece for you to...

Using voltage to locate electrical faults

Locating the cause of an electrical fault can be a challenge even for the most experienced professional. I’m not referring to open circuits or even short circuits. These are relatively easy to find. In either case, the component, or load, won’t work. But the most...

How do you handle billing shop supplies?

When I first began writing service at an indie auto repair shop, one line item on the bill was “shop supplies.” We tacked on some percentage of the bill, capping at $19.88. Shows you how long ago that was! Customers would ask about it, and many were angry about the...

Read more from Eric Smith

Better ops with SOPs

Better ops with SOPs

Dec 5, 2024 | 0 Comments

Why you should use standard operating procedures for customer communications.