Why you should use standard operating procedures for customer communications.
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Why you should use standard operating procedures for customer communications.
Description Ready to grow your shop’s business with fleet maintenance, service and repairs? Fleets are a smart target when looking to boost the volume and predictability of your work. Get the information counterpeople, service writers, techs and shop owners need to...
Disclaimer: I purchased these tools at full retail price at my own expense, with no compensation to write about the items.If you read Shop Press regularly, you may be thinking, man, those guys really love punches. You wouldn’t be wrong. We’ve written about big huge...
I would bet that you and most other Shop Press readers have a pretty good handle on how to use a torque wrench. You aren’t going to get far in this industry without a proficient understanding of how to employ and care for these precision instruments. And if you’re...
Given how often Stephen King references cars in his books, it’s no surprise that he’s owned some classic cars himself, including a Cadillac El Dorado and a Lincoln Continental. But not all of the cars that he features in his books are of the killer variety: sometimes...
Like a clueless lumberjack who couldn’t see the forest for the trees, it took me longer than it should have to figure out the secret to Top Auto Center’s success. It was hiding in plain sight and sound in the overflowing lot of cars and trucks awaiting service, sale...
What are the top two causes of premature engine wear and engine component failure? The first is lack of maintenance, specifically going too long between oil changes. Whether you’re taking care of the family grocery hauler or you do this kind of work for a living, it...
If you’re a tech of a certain age, you’ll remember a time when a bead seating air tank was a somewhat exotic tool. Today, seating low-pro tires that have sidewalls resembling rubber bands is the norm and use of tools beyond the bead seater on the tire machine is the...
If you’re a vehicle owner or auto repair professional in the United States, odds are that you haven’t seen (or even used) rear fog lights on a vehicle. The vast majority of vehicles sold in the US do not include them, and in some cases, the feature is disabled or the...
Dec 5, 2024 | 0 Comments
Why you should use standard operating procedures for customer communications.