I recently had occasion to sit down and leaf my way through a book entitled “Traffic: why we drive the way we do (and what it says about us).” It was very well-documented and researched, but perhaps a bit closer to a college textbook than light reading material for a...

Fixing automobiles all day is tough. The work’s too hard, the customers get ornery, the money ain’t what it oughta be, working conditions aren’t always the best, and the hours are too long. In spite of that, I have yet to meet a tech, service writer, or counterman who...