Vehicle diagnosis is no walk in the park. Proper diagnosis is critical and difficult, and it shouldn’t be done without doing the work.
Why service writers should always charge a diag fee – and let techs earn it
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HOT OFF THE PRESS
Before asphalt, automotive pioneers used the beach as their racetrack
Several speed records were once set on the beach of Cape May, New Jersey
Schedule more work by improving the life of the waiters
If your waiting room stinks, so does waiting in it.
What’s in your toolbox?
Skillset and mindset often determine the toolset.
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SHOP STUFF
Auto care news and advice you can use.
Five ways repair shops can address the rising costs of car ownership
The struggle is real for many of your customers.
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SHOP STUFF
Auto care news and advice you can use.
The very best way to remove grease from auto upholstery
This surefire solution really stinks.
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VIDEOS
Automakers borrow the worst thing from modern video games: microtransactions
Over-the-air (OTA) microtransactions could be seen as a benefit to customers, but lack of communication thus far is not creating that perception.
Nine notable “cars” that aren’t cars
The Polaris Slingshot and eight other vehicles that make you ask, “What’s the deal with that?”
Mechanics React: More horrors hidden behind “customer states” (VIDEO)
Wait, the horn blows every time you come off the brake? Nick and Lemmy observe this weird scenario and others from the internet.