I had a great experience recently when my dealer’s service department called to ask if I’d like to schedule some routine maintenance needed on my SUV from one of their fleet of nifty new mobile service vans, with the promise that my cost would be the same as if I brought my vehicle to the dealer’s service department. I accepted, because why wouldn’t I?
On the appointed Wednesday and right on time, a shiny custom van showed up carrying two neatly-uniformed technicians. After a quick meet and greet on my driveway and a review of their to-do list, they went straight to their work, and I resumed mine—in the tomblike silence of my home office, seated in my own comfy chair, sipping my own fussy dark roast coffee, blissfully free of the distractions that plague even the bougiest of customer lounges.
Forty-five minutes later and just a few moments after I’d received a text with a link to a brief narrated show-and-tell video of their work, the technicians were done. We spent a few minutes chatting while I peered inside their clinically-clean service bay on wheels. Then I signed off on their invoice, paid the digital bill, and off they went to their next stop.