“Customer states rear door inop.” If you see that line on a ticket and the make and model is a Blue Oval truck or van, what you have is likely related to the door latch. Specifically, the cable end that operates that latch has cracked and crumbled. Ford will tell you...

When a vehicle’s vacuum or heater hose is in need of replacement, we tell the service writer, they sell the job and a little while later, a custom-formed piece with eleventy-four bends shows up, just like magic. But it wasn’t always this way. In Ye Olden Days, we’d...