Why you should use standard operating procedures for customer communications.
Read more from Bryan Joslin
Junkyard therapy. It’s my kind of therapy.
When I feel like dropping off the grid for a couple hours of “me” time, I head out for a walk in the park—in the junkyard.
The surreal appeal of steel wheels
Why does a set of steelies on the right vehicle hold such allure?
Your customers are using their HVAC systems wrong
It’s up to you to tell them why.
Should a customer bring parts?
How does your shop weigh the risk and reward of customer-supplied parts?
Is your shop ready for the 4-day work week?
A shop foreman who did it for a year gained some firsthand experience that might help you answer the question.
Let’s hear it for the mighty roach coach
In spite of the not-so-savory name, this ancillary piece of daily life in the shop is a beloved tradition in the automotive industry.