Starting a shop and managing it to the big leagues require very different skills. Odds are you don’t have both, and that’s okay.
A recent J.D. Power study found that a few simple amenities in your service center’s lobby go a long way toward making your customers want to come back, but few businesses have them.
Exhaust work is straightforward and (I think) easy to understand. Here are some pointers for service techs to avoid comebacks when hanging pipe.
Lubricant? More like lubri-can. A very cheap staple of most shops, I’ve learned to use it in a few unconventional ways.
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Auto care news and advice you can use.
Need a smooth finish on a part you’re cleaning up with a file? Lemmy shows how draw filing can achieve a clean result with a totally different method of holding a traditional file.
Aiming for bare pavement may prevent some accidents, but at tremendous costs to taxpayers, mechanics, and the environment.
The right-to-repair issue is so pressing for farm equipment that someone hacked a tractor to draw attention to it.
Over-the-air (OTA) microtransactions could be seen as a benefit to customers, but lack of communication thus far is not creating that perception.
The Polaris Slingshot and eight other vehicles that make you ask, “What’s the deal with that?”
Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
Auto care news and advice you can use.
71 years of success started at the end of the road.
This tool is like black licorice: you’re probably either going to love it or have no use for it whatsoever.
The e-brake serves TWO important functions.
Nick and Lem take a peek at what’s rolled into bays around the country and give their (unrequested) opinions on things.
Follow these easy tips, and avoid these common mistakes, to help ensure you get exactly what you need the first time.
How to test for blown fuses in a car or truck | Fast and easy method
A local automotive event is the cure for whatever car doldrums you’re in.
What tools do you trust when installing wheels on a vehicle? The trusty torque wrench, or the straightforward torque sticks? Or maybe both?
