This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
The aggressive question you can ask that instantly calms a customer down
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HOT OFF THE PRESS
TECHNICIAN CHALLENGE: Can you identify these dash lights? PART 3 (VIDEO)
Think you know your dash lights? Shop Press contributors Keith, Miriam, Chris, and Greaser try their best to identify all kinds of lights, symbols, and indicators.
Torches for courses: which heating tools should a mechanic own?
Supplement your shop’s oxyacetylene torch with alternatives.
More ways to use oil pan alignment pins around the shop! (VIDEO)
These handy tools can are useful for all kinds of alignment tasks involving covers, pans, and gaskets.
ABOUT SHOP PRESS
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Do I Need a Tune-up?
When a customer rolls into your shop and asks for a “tune-up,” what’s your first reaction?
Hidden external speakers are changing the soundscape of our streets
One of the most noticeable changes we’ll experience with more electric vehicles will be the noises from their acoustic vehicle alert systems, or AVAS.
Automotive technical schools just saw the largest graduation drop in a decade
Troubling new report from TechForce Foundation shows that fewer and fewer people are graduating from technical schools with automotive degrees.
November Automotive Horoscopes
We read the astrological signs and predicted your automotive future.
What type of part should you use to repair a car?
There’s a spectrum of parts ranging from fresh and new to tired but cheap. What should you use and when?
Want to contribute an article to Shop Press?
Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
SHOP STUFF
Auto care news and advice you can use.
Which Is Faster: A Spark Plug Firing or a Fuel Injector Spraying? (VIDEO)
Did you know that a modern fuel injection system can fire off multiple sprays in the same time it takes for a spark to jump across a plug?
Ranking the best fictional TV mechanics
From Colonel Hogan to Mr. T to Fonzie, here’s a completely unscientific list of television wrenches.
Jeep Spotter’s Guide (VIDEO)
ID Jeeps generation by generation with a few easy tricks.
Quiz: Can you prove how big of a car nerd you are?
Is your brain filled with automobilia obscurity? Prove it.
Does your shop handle performance work?
Here are a few things consider before taking on work that falls beyond the scope of repair or maintenance.
VIDEOS
The pros (and more than a few cons) of chrome
Although I love the look of chrome on cars, there are very good reasons why it’s not used much anymore.
PSA: Make sure your Loctite isn’t fake!
Copycat Loctite is more common than you’d think. Learn how to check for counterfeit products.
What sealed chassis parts can teach us about shifting customer habits and technology’s march forward
The “best” parts for the job are highly dependent on the environment in which they operate.