A customer states the brake pedal falls slightly when the brakes are applied while starting the engine. Which technician response is correct?
Unless you’re a professional mechanic or a hardcore DIYer, I suggest you focus on building memories instead of a car.
Under what conditions would the EGR system be expected to be operational? We have the correct answer.
Break out your paint pen—you’re the service writer now!
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Auto care news and advice you can use.
Technician A completed a compression test, noting high readings suggest an exhaust restriction, while Technician B says the test checks volumetric efficiency.
Copycat Loctite is more common than you’d think. Learn how to check for counterfeit products.
The “best” parts for the job are highly dependent on the environment in which they operate.
Think you know your dash lights? Shop Press contributors Keith, Miriam, Chris, and Greaser try their best to identify all kinds of lights, symbols, and indicators.
Their emergency shouldn’t be yours unless they pay a premium to fix it.
Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
Auto care news and advice you can use.
Many high-end scan tools come with a capable digital storage oscilloscope. Time to put that tool to work.
The cabin air filter is arguably the most overlooked filter on the car.
The appearance of off-road prowess while maintaining on-road comfort is what motorists want. Tire salesmen, take advantage.
A recent J.D. Power study found that a few simple amenities in your service center’s lobby go a long way toward making your customers want to come back, but few businesses have them.
Exhaust work is straightforward and (I think) easy to understand. Here are some pointers for service techs to avoid comebacks when hanging pipe.
A customer states the brake pedal falls slightly when the brakes are applied while starting the engine. Which technician response is correct?
In November 1988, two employees snuck a camera into AMC’s Kenosha plant for a farewell tour.
A little glimpse into the world of making old parts new.