Smartphones, laptops, and computers are normally cleared of all data before selling or discarding to protect personal information.
Do your customers know the benefits of magnetic oil drain plugs? Swap out their standard drain plugs to help protect against unnecessary engine damage.
A customer states the brake pedal falls slightly when the brakes are applied while starting the engine. Which technician response is correct?
In November 1988, two employees snuck a camera into AMC’s Kenosha plant for a farewell tour.
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Auto care news and advice you can use.
Lighten the mood at the next cocktail party you attend.
Think you know your dash lights? Shop Press contributors Keith, Miriam, Chris, and Greaser try their best to identify all kinds of lights, symbols, and indicators.
Their emergency shouldn’t be yours unless they pay a premium to fix it.
At what point does an icon completely fail to provide critical information to a motorist?
The cabin air filter is arguably the most overlooked filter on the car.
Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
Auto care news and advice you can use.
Resistance is futile.
A recent J.D. Power study found that a few simple amenities in your service center’s lobby go a long way toward making your customers want to come back, but few businesses have them.
Exhaust work is straightforward and (I think) easy to understand. Here are some pointers for service techs to avoid comebacks when hanging pipe.
Lubricant? More like lubri-can. A very cheap staple of most shops, I’ve learned to use it in a few unconventional ways.
Failing to perform these two vital service steps could cost time and money—or worse.
Working on some battery cables or custom ground straps? A proper tool like Dorman’s 90707 heavy lug crimper has you covered.
Using a lubricant when installing spark plugs was once common practice, but today, you might want to think twice before adding anything to your spark plug threads.
Company makes $44 million investment to expand plant.