It’s hard to tell someone they do something as basic as parking their car incorrectly. But I’m a charismatic guy, and I like a challenge, so I do this with customers and have for a long time. Why? Because the commonly accepted way of parking a car is pretty dangerous....

Every tech has wound up with the wrong part in hand, usually with a vehicle ripped apart and parts strewn everywhere. Obscenities are uttered, followed by some shouting across the shop to the service writer about how it’s costing time in the bay. Then again, maybe...

The used car market it topsy-turvy these days; I don’t need to tell you that. Between elevated used car values, incredibly strong demand, parts shortages, and a paucity of new vehicles, in a bid of what I can only assume is desperation to find a car, any car, I see...